2FA (Two-factor Authentication) has always been an essential feature of MxM v4, offered via email and/or SMS. Now, we have added Google Authenticator to our 2FA methods - and temporarily removed the SMS method.
Enabling 2FA means that, each time you sign in, MxM will request a second way to verify its you. This secures your account and its data against unauthorized access.
Go to Settings > Two-factor Authentication (2FA). Follow the instructions. You will download the Google Authenticator app, then scan the QR code with your phone’s camera.
The best part about using Google Authenticator? You can download backup codes to keep from getting locked out.
Once you’ve set up Google Authenticator, hit “Download backup codes”. It’ll download a set of codes to your device that will get you in if you can’t get to Authenticator for a while.
The beautiful thing about 2FA? It won’t always tell you if you did the setup wrong.
After setup, if you’re constantly putting in the right codes and MxM is rejecting them at sign in, you’ll need our help to reset your 2FA.
By default, MxM automatically requests verification of any unusual sign in attempts (new device or location) via an emailed confirmation code.
This is a separate security layer than 2FA, and may be triggered in place of your preferred two-factor method (Google Authenticator, Authy for example). You’ll always want to make sure you have access to your email.
We will be adding support for Authy soon. When this has been done, we will let you know!